The shipper may be subject to fines and penalties under applicable law. Expanded polystyrene foam coolers containing blood, urine and other non-infectious liquid clinical specimens must be shipped inside a sturdy outer packaging. For FedEx Express Freight shipments originating in extended service areas H4, H5, H6, H7 the delivery commitment time begins when the cartage agent tenders the shipment to FedEx. All of the original shipping cartons, packing and contents must be made available for our inspection and retained until the claim is concluded. Shipments marked Bill Recipient Duties and Taxes may be delayed if we are not able to reach the recipient to confirm that we will be reimbursed for any amounts advanced, and the money-back guarantee will not apply in these cases.
FedEx will not be liable for the failure to provide any services or service options where our records do not reflect that the services or service options were selected by the shipper. Note: Reroute does not apply to requests for delivery to another address made by the recipient through methods approved by FedEx. This restriction in modification does not apply to a modification applicable to a single customer and included in a FedEx Sales or FedEx Customer Automation agreement. Shippers must enter into an approved FedEx Alcohol Shipping Agreement before shipping any alcohol with FedEx. The shipment of perishables, unless shipped in accordance with the Perishables section of these terms and conditions. We do not offer a cash-on-delivery service.
If transportation charges and duties and taxes are on the same invoice, all charges are due upon receipt of invoice. These FedEx Express Terms and Conditions, contained in the FedEx Service Guide, supersede all previous terms and conditions, amendments, supplements, and other prior statements concerning the rates and conditions of FedEx Express service to which these terms and conditions apply. Credit privileges will not be restored until you have paid all past-due balances in full and all costs, fees and expenses incurred by FedEx in collecting or attempting to collect such balances. See the FedEx Electronic Invoice and Remittance Implementation Guide for details. If you tender packages to a Package Consolidator instead of to us directly, the following limitations apply: A. Our tender of a shipment to a cartage agent constitutes delivery of the shipment by us for all purposes. Use of your account number constitutes your agreement that all packages shipped by us shall be subject to these terms and conditions, as modified, amended or supplemented.
Submit the request via fedex. Any requested change to an address that is not a reroute or an address correction is a new shipment, and new shipping charges will apply. If local law requires the correct information or documentation to be submitted by the recipient and the recipient fails to do so within a reasonable time as we may determine, the shipment may be considered undeliverable. FedEx does not offer consumer credit privileges. The account holder is responsible for the safekeeping of the account number.
Except as provided under the FedEx International Broker Select section at fedex. Shipments containing perishable articles must be packaged for a minimum transit time of at least 12 hours greater than our delivery commitment time for the shipment. . See the Liabilities Not Assumed section for other limitations and exclusions on our liability. A dangerous goods special handling fee applies. If the freight shipment is undeliverable because of a non-service-failure reason, all return charges and fees will be assessed to the original shipper, along with the original transportation charges and fees.
We also reserve the right to release packages at residential delivery locations without obtaining a signature, provided that none of the restrictions below apply. We reserve the right to assess fuel and other surcharges on shipments without notice. The contract of carriage as expressed in these terms and conditions constitutes the entire agreement between the parties and supersedes all previous agreements and understandings, whether oral or written, between the parties or any agents, affiliates or subcontractors thereof including FedEx Office and Print Services, Inc. Only licensed entities holding a state and federal license or retailers holding a state license may ship alcohol with FedEx. The manufacturer's original packaging, which is undamaged and has retained a good, rigid condition. In all states in the U. Shipments of any plants and plant materials, ostrich or emu eggs, or live fish.
FedEx may not reroute shipments when Adult Signature Required has been selected or applied as a delivery signature option. You may transfer this risk to an insurance carrier of your choice through the purchase of an insurance policy. This ancillary clearance service fee will vary depending upon the destination country. Such costs include, but are not limited to, attorneys' fees, collection agency fees, interest and court costs. Guitars and other musical instruments that are more than 20 years old, and customized or personalized musical instruments. Payment is required when you give us your package. Any requested change to an address that is not a reroute or an address correction is a new shipment, and new shipping charges will apply.
Except as stated below for FedEx Express Freight shipments, we are not responsible for service failures as a result of cartage agent pickups or deliveries. Use our internet application FedEx Billing Online at fedex. Pieces weighing less than 151 lbs. In addition, an oversize charge will apply; see Rates in the FedEx Service Guide. We do not accept claims from customers whose packages were sent through a package consolidator.
Dangerous-goods shipments that the shipper did not properly declare, including proper documentation, markings, labels and packaging. Ghost guns and other firearms not containing a serial number. We are required to maintain proper segregation of incompatible dangerous goods on all vehicles and aircraft. Use of your account number constitutes your agreement that all packages and freight shipped via FedEx Express international services shall be subject to these terms and conditions, as modified, amended or supplemented. The signature proof of delivery is available online at fedex. Our money-back guarantee policy governs and is the exclusive remedy for requests for refunds or credits related to service failures. Shippers must comply with all applicable local, state and federal laws governing packing, marking and labeling of shipments of blood and blood products, regardless of whether they are infectious.
Any substance that has not been approved for a medical use by the U. If the account number to be billed is not valid, the shipment may be delayed until an alternative form of payment is secured. The party to whom a FedEx account number is issued is liable for all charges to the account, including those resulting from unauthorized use. The shipper must provide all required information and complete all boxes pertaining to dangerous goods on the FedEx airbill. Credit privileges will not be restored until you have paid all past-due balances in full and all costs, fees and expenses incurred by FedEx in collecting or attempting to collect such balances. The shipper agrees to indemnify FedEx for any and all costs, fees and expenses FedEx incurs as a result of the shipper's failure to comply with FedEx Dangerous Goods shipping requirements. FedEx reserves the right, at its sole discretion, and without notice, to sell, destroy or otherwise dispose of undeliverable shipments.